Frequently Asked Questions

Orders & Payment

How long until my order ships?

All orders are processed within 1–3 business days. Once dispatched, you'll receive a tracking link by email.

How long does delivery take?

Delivery typically takes 5–15 days from dispatch, depending on your location. Weekends and public holidays are not included.

Which payment methods do you accept?

We accept all major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Shop Pay, and PayPal. Available methods are shown at checkout.

Can I change or cancel my order?

We move fast — usually within an hour of you placing your order. Email aiora.coenterprise@gmail.com straight away with your order number and we'll do everything we can to catch it before it ships.

Shipping

Do you ship to my country?

We ship internationally. To check, add a product to your cart and enter your address at checkout — if a shipping option appears, we ship there. If you're unsure, drop us a line at aiora.coenterprise@gmail.com.

Is shipping really discreet?

Yes — every order ships in plain, unbranded outer packaging. No spicy logos, no embarrassing labels. Even the sender shows simply as "AIORA". See our Discreet Shipping page for full details.

Where is my tracking?

Tracking is emailed once your order is dispatched (1–3 business days after ordering). Check your spam folder if you don't see it. Still missing? Email us with your order number.

Returns & Refunds

What is your return policy?

We have a 30-day return policy from the date you receive your item. To be eligible, the item must be unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How do I start a return?

Email aiora.coenterprise@gmail.com with your order number and the reason for return. We'll send instructions and a return shipping label if your return is accepted. Items sent back without first requesting a return won't be accepted.

My item arrived damaged. What do I do?

We're sorry. Please inspect your order on arrival and email us within 48 hours with photos and your order number. We'll evaluate and make it right — replacement or full refund.

Are there items that can't be returned?

Yes — once a card deck or game pack has been opened or its seal broken, it can't be returned for hygiene reasons. Sale items and gift cards are also non-returnable.

The Games

Are AIORA games suitable for couples?

Yes — many of our games (including the Drunk Desires Bundle Pack) include a couples mode that scales the spice level for two players. Others are built for groups. Each product page tells you what mode it supports.

How long does a typical game last?

Setup takes under 60 seconds. A round can be as short as 15 minutes or run as long as you want it to — most groups play for 1–2 hours.

Can I gift this anonymously?

Absolutely. Use a gift card (sent from your name or anonymously) or have a physical product shipped to a recipient with a custom note at checkout. Discreet packaging means the giftee won't see anything until they open the box.

Still have a question?

Email us at aiora.coenterprise@gmail.com — we're here to help.