Customer Care Policy

Our promise to you

AIORA exists because we love good nights with good people. That same spirit goes into how we look after you, the customer. Every order, every email, every issue — we treat it like the only one we'll get this week.

Response times

• Email enquiries: within 24 hours, Monday to Friday.
• Order issues (damaged, missing, wrong item): priority — handled within 1 business day.
• Wholesale enquiries: within 2 business days.

What you can always expect

• A real human reply (no bots, no canned templates dressed up as care).
• Honest, plain answers — even when the answer isn't what you wanted.
• No pressure tactics. No "limited-time" support windows. No friction designed to make you give up.
• Fair, reasonable resolution on every order issue. Damaged or missing? We replace or refund.

Our 30-day return guarantee

You have 30 days from the day you receive your order to request a return. The item must be unused, with tags and original packaging intact. Email aiora.coenterprise@gmail.com to start a return — full details are in our Returns & Refunds policy.

Damaged or wrong items

Please inspect your order on arrival. If anything is defective, damaged, or wrong, email us within 48 hours with photos and your order number. We'll replace or refund — your choice.

How to reach us

Email: aiora.coenterprise@gmail.com

Hours: Monday to Friday, 9am – 6pm (local time)

You bought an AIORA game. We're here to make sure your night goes the way you imagined.

— The AIORA Team